1. Responsible for developing and supervising the implementation of customer service team work plans. 2. Manage, supervise, and evaluate the daily work and service quality of customer service personnel. 3. Develop customer service training plans and organize their implementation, continuously improving the performance and skills of customer service personnel through training. 4. Randomly check customer service chat records to promptly identify and improve problems; Establish relevant customer service scripts and common questions to improve conversion rates and service satisfaction. 5. Handle various complaints and emergencies in a timely manner, lead the team to do a good job in service work. 6. Maintain communication and cooperation with the operation team to jointly complete the requirements of superiors