1. Customer Service Team Building and Management - Responsible for building a 1-on-1 customer service team, including personnel recruitment, training, and management; -Develop workflow and service standards for the customer service team to ensure efficient operation; -Supervise team performance, optimize service quality, and improve user satisfaction. -Construction of CRM system and employee training. 2. Online community user conversion - responsible for configuring basic online customer service systems such as customer service robots and email customer service. -Establish an online customer service script library. -Work closely with marketing, sales, and operations teams to improve community conversion rates. -Resolve online user issues and collect user feedback. 3. Offline user assisted Q&A - providing one-on-one professional consultation and Q&A services for offline advanced users to enhance user experience; -Based on user feedback, optimize product presentation methods and enhance user awareness of the product; -Identify high potential clients and drive them into the formal investment process. 4. Data analysis and optimization - Monitor customer service data, including user consultation types, conversion rates, user feedback, etc., and propose improvement plans; -Optimize customer service strategies based on data analysis results to improve conversion efficiency; -Regularly output service quality reports to provide support for product and operational decisions.