1. Zendesk customer support and community management: Follow up with customer service, answer community questions, promptly resolve user inquiries in stock and contracts, and ensure a smooth user experience. 2. Backend management and announcement publishing: Responsible for backend management and configuration, writing and publishing business announcements on Zendesk, ensuring clear, accurate, and timely announcement content. 3. Event planning and user operation: Based on the characteristics of the user group, plan and output creative copy, organize targeted operational activities, enhance user stickiness and loyalty, motivate user participation and contribution. 4. Data analysis and product optimization: Possess basic data analysis skills, able to gain insights into user needs through product and market data, promote product optimization, and enhance user satisfaction and experience. 5. Competitor and Industry Tracking: Analyze competitor functions, pay attention to industry changes, identify and follow up on market hotspots, plan innovative marketing activities suitable for the platform, and enhance platform competitiveness.