Community Operation at BiFinance

Job Description

Key Responsibilities

• Zendesk Customer Support and Community Management: Follow up with customer service inquiries, answer community questions, promptly resolve user issues related to stocks and contracts, and ensure a seamless user experience.
• Backend Management and Announcement Publishing: Manage backend configurations, write and publish business announcements on Zendesk, ensuring content is clear, accurate, and delivered in a timely manner.
• Event Planning and User Operation: Develop creative copy and organize targeted operational activities based on user group characteristics to enhance user engagement, loyalty, and participation.
• Data Analysis and Product Optimization: Utilize basic data analysis skills to derive insights from product and market data, identify user needs, and drive product improvements to boost satisfaction and experience.
• Competitor and Industry Tracking: Analyze competitor functionalities, monitor industry trends, identify market hotspots, and plan innovative marketing activities to strengthen platform competitiveness.

Job Requirements

• Proven experience in customer support, community management, or a related role.
• Familiarity with Zendesk or similar customer service platforms.
• Strong written and verbal communication skills for creating announcements and engaging with users.
• Basic data analysis skills to interpret user behavior and market trends.
• Creative mindset with the ability to plan and execute engaging events and activities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and a commitment to delivering high-quality user experiences.