Integration Engineer

Full Time4 days ago
Employment Information
1. Customer Requirement Gathering and Solutioning: - Collaborate with clients during the sales cycle to comprehensively understand their integration needs. - Work closely with the sales team to provide technical insights and develop tailored solutions that meet customer requirements. - Engage in solutioning discussions with clients, ensuring alignment between their needs and our technical capabilities.2. Technical Documentation: - Create custom technical documentation for customers, detailing the integration process and configurations based on their specific solution. - Ensure documentation is clear, comprehensive, and user-friendly, aiding customers in the successful implementation of solutions.3. Customer Support: - Provide ongoing support to customers during the integration phase, addressing technical queries and challenges. - Collaborate with cross-functional teams to resolve customer issues promptly and effectively. - Conduct troubleshooting of API calls and JavaScript configurations to ensure seamless integration.4. Bug Reporting: - Identify and document bugs encountered by customers during the integration process. - Collaborate with the engineering team by providing detailed bug reports to facilitate efficient issue resolution.
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