Job Description
The role is responsible for the overall operational strategy and business planning of the exchange, setting phased operational goals and driving their implementation, with accountability for core business metrics such as trading users, trading volume, revenue, activity, and retention. The position oversees spot trading, contracts, user growth, campaigns, and platform operations, continuously optimizing the full lifecycle of users from registration, deposit, trading, to retention. Based on market trends, user behavior, and operational data, the incumbent will formulate growth strategies to enhance trading user scale, activity, and user value. Key responsibilities include planning and executing major operational and growth initiatives, establishing cost, risk, and ROI evaluation mechanisms, and conducting regular business reviews and strategy optimizations. Additionally, the role involves managing the operations team, including goal decomposition, task allocation, process management, and team development to improve overall delivery efficiency. Collaboration with product, technology, marketing, BD, and risk control teams is essential to drive key business initiatives and ensure project success.
Key Responsibilities
- Develop and implement exchange-wide operational strategies and business plans.
- Set and achieve phased operational targets for core metrics like user growth, trading volume, and revenue.
- Oversee spot, contracts, user acquisition, campaigns, and platform operations.
- Optimize user lifecycle management from onboarding to retention.
- Design and execute growth strategies based on market and user data.
- Lead key operational projects with cost, risk, and ROI evaluation.
- Manage the operations team, including goal-setting and performance tracking.
- Collaborate cross-functionally with product, tech, marketing, and risk teams.
Job Requirements
- 5+ years of experience in crypto/Web3/CEX operations, with 3+ years in team leadership.
- Proven CEX platform operations expertise, especially in spot/contract trading.
- Strong business acumen with ownership of core metrics like trading volume and user retention.
- Excellent data analysis and strategic planning capabilities.
- Effective team management and cross-department collaboration skills.
- Deep understanding of crypto markets and user needs, with a results-driven approach.
- Preferred: Prior experience as CEX Operations Lead/Director or scaling platforms from 0 to 1.
Benefits
13-month salary, holiday benefits, competitive compensation ranging from 8000U to 13000U.
