Job Description
As the Operations Manager, you will be responsible for the overall operational strategy and business planning of the exchange. You will set phased operational goals and drive their implementation, taking ownership of key business metrics such as trading users, trading volume, revenue, activity, and retention.
You will oversee various business segments including spot trading, contracts, user growth, marketing activities, and platform operations, continuously optimizing the full lifecycle of users from registration, deposit, trading to retention.
Based on market trends, user behavior, and operational data, you will develop growth strategies to consistently expand the trading user base, enhance trading activity, and maximize user value.
You will lead the planning and execution of major operational and growth projects, establishing evaluation mechanisms for activity costs, risks, and ROI, while continuously reviewing and optimizing business strategies.
You will manage the operations team, including goal decomposition, task allocation, process management, and team development, consistently improving overall delivery efficiency.
Collaborating with product, technology, marketing, BD, and risk control teams, you will drive the implementation of key business initiatives and take responsibility for operational projects and final business outcomes.
Key Responsibilities
- Develop and implement comprehensive operational strategies for the exchange
- Manage all aspects of exchange operations including spot, contracts, and user growth
- Analyze market data and user behavior to create effective growth strategies
- Lead major operational projects with clear ROI evaluation frameworks
- Build and manage high-performing operations teams
- Coordinate cross-functional collaboration across multiple departments
Job Requirements
- 5+ years experience in crypto/Web3/CEX operations with 3+ years in team management or business leadership
- Proven CEX platform operation experience with preference for major exchange backgrounds
- Strong business acumen with direct responsibility for key metrics like trading volume and user retention
- Excellent data analysis and strategic planning capabilities
- Demonstrated team management and cross-department collaboration skills
- Deep understanding of crypto markets and user needs with strong results orientation
- Bonus: Prior experience as CEX Operations Director or successful track record of building operations from scratch
Compensation & Benefits
13-month salary package with various holiday benefits. Salary range: $8,000 - $13,000 USD equivalent.
