1. 负责应对客户咨询、协助客户解决问题；2. 及时帮助客户解决业务流程问题，涉及到技术层面需要及时对接研发；1. Responsible for responding to customer inquiries and assisting customers in solving problems;2. Help customers solve business process problems in a timely manner, and when it comes to technical aspects, timely docking of research and development is required;