岗位职责：1. 负责通过在线客服工具接收用户的咨询，并回答用户的疑问；2. 及时反馈存在的问题，收集和整理问题；3. 具备较强的商业敏感性，在培训后能够掌握基本的商业概念。有财务知识和经验者优先考虑；4. 针对用户体验中的障碍进行头脑风暴，挖掘用户需求，推动问题解决和流程优化；5. 能够适应轮班工作。/ 能够适应长时间夜班工作。Job Responsibilities1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;2. Timely feedback on the problems existing in the process, collect and sort out problems3. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;5. Able to adapt to shift work. / Able to adapt to long night shift work.