我们是谁：在银河，我们正在构建产品和服务，以帮助世界投资于经济发展。我们相信加密货币和区块链创新将渗透并改善我们全球经济的各个方面。我们的愿景是一个价值和所有权像信息一样自由流动的社会。Galaxy是一家数字资产和区块链领导者，帮助机构、初创公司和个人访问和驾驭加密经济。作为业内资本最雄厚、最值得信赖的公司之一，我们提供为数字原生生态系统定制的平台解决方案，涵盖三个互补的运营业务：全球市场、资产管理和数字基础设施解决方案。我们的产品包括交易、贷款、战略咨询服务、跨被动、主动和风险战略的机构级投资解决方案、专有比特币挖矿和托管服务、网络验证器服务以及企业托管技术的开发。Galaxy的首席执行官兼创始人Michael Novogratz领导着一个由加密货币爱好者和机构资深人士组成的团队，专注于金融和Web3的未来。公司总部位于纽约市，在北美、欧洲和亚洲设有全球办事处。有关公司业务和产品的更多信息，请访问www。银河系。com.我们重视什么：我们是一个由自由思想家和快速行动者组成的多元化团队，团结起来帮助投资者和创作者为全球经济注入活力。我们正在寻找那些在建设者和卓越成就者的文化中茁壮成长，并接受高绩效、透明反馈和使命优先方法的人。我们的文化塑造了我们的工作方式，并让我们达到了我们想要的地方。追求卓越。有选择性才能有效。高度一致，松散耦合。明显不同意。鼓励独立决策。组建梦想团队。Who You Are:We’re seeking a Production Support Engineer, ideally with experience in the financial services industry, to join our dynamic team in supporting mission-critical software systems. As a key member of our support organization, you’ll play a vital role in ensuring the stability and performance of our cryptocurrency business lines, including trading, risk, and settlement functions. You’ll provide high-quality client support, diagnose and resolve complex technical issues, and work closely with development teams to implement fixes and system improvementsWhat You’ll Do:Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.Work on automation projects to minimize manual effort and enhance the effectiveness of production support.Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations.Debug and troubleshoot complex applications written in Java and Python.Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.Coordinate with global counterparts to ensure seamless follow-the-sun support.Document and maintain support procedures, runbooks, and knowledge base articles.Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction.Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability.What We’re Looking For:Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.Minimum 4 years of experience in production support or engineering roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines.Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.Experience with incident response, root cause analysis, and structured problem-solving in a production environment.Detail-oriented mindset with a focus on accuracy and quality.Excellent verbal and written communication skills.Ability to build and maintain strong client relationships and provide outstanding customer service.Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.Fluent in English.Bonus Points:Experience working with cryptocurrency or electronic trading platforms.Experience collaborating with global counterparts across time zones.Knowledge of blockchain technology and cryptocurrency protocols.Familiarity with DevOps practices and tools.Relevant certifications in software development or IT supportWhat We Offer:Competitive base salary and discretionary bonusFlexible Time Off (i.e. unlimited paid vacation days)Company paid Holidays (11)Company paid sick leaveCompany-paid health and protective benefits for employees, partners, and other dependents3% 401(k) company contributionGenerous paid Parental LeaveFree virtual coaching and counseling sessions through Headspace Opportunities to learn about the Crypto industryFree daily snacks in-officeSmart, entrepreneurial, and fun colleaguesEmployee Resource GroupsApply now and join us on our mission to engineer a new economic paradigm.The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.Base Salary Range$140,000—$160,000 USDGalaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact  Listed in: Crypto Jobs, Web3 Crypto Jobs, Developer Web3 Jobs, Trading Crypto Jobs, Engineering Web3 Jobs, Python Crypto Jobs, Mining Web3 Jobs, Operations Crypto Jobs, Devops Crypto Jobs, Java Web3 Jobs, Venture Capital Web3 Jobs, Finance Crypto Jobs, Bitcoin Crypto Jobs, Full Time Crypto Jobs.