About Me
Experience
International Trade Sale · P2P Merchant
Hong Kong Heyongcheng Investment Co., Ltd. - - Now
职位: International Trade Sale · P2P Merchant | 时间段: Sep 2023 – Jun 2025 | 工作内容: Handled and converted international trade inquiries, following up via email, WhatsApp, and video calls; delivered timely and competitive quotations to clients. Managed cryptocurrency mining rigs, including real-time monitoring of hash rates and operational status; coordinated with mining pools and implemented rig updates via Telegram and Discord to ensure optimal performance. Operated Binance Hong Kong P2P merchant accounts: completed merchant KYC, processed buy/sell orders, resolved disputes via the Binance merchant dashboard, WhatsApp, and Telegram, consistently maintaining order completion and positive feedback rates above 95%. Took on additional projects in cryptocurrency mining operations and P2P merchant management assigned by management, demonstrating adaptability and a strong interest in cryptocurrency and Web3.
Pre-sales & After-sales Support
Shenzhen Yicheng Network Technology Co., Ltd. - - Now
职位: Pre-sales & After-sales Support | 时间段: Jul 2022 – Aug 2023 | 工作内容: Used OKKI CRM software for international trade clients, providing pre-sales assistance, software activation, data migration, and ongoing customer maintenance via WeChat and DingTalk. Performed onsite software activation, configured organizational structures for main accounts, guided team management setup, and supported sub-accounts in functional usage; provided data migration assistance for clients transitioning from competitor platforms. Delivered tailored product training to clients’ international trade teams to ensure smooth adoption and usage. Maintained relationships with existing clients, re-engaging low-activity users to boost engagement and support contract renewals. Awarded Quarterly Renewal Rate Champion for the Shenzhen, Dongguan, and Huizhou regions among Alibaba’s local channel partners.
