Job Description:

Customer Support Associate
Customer Support
Be the first line of contact for merchants and partners through Slack, email, and our ticketing tools
Resolve customer inquiries around payments, payouts, settlements, and refunds with speed and empathy.
Investigate transaction or account questions using internal tools and dashboards.
Triage and escalate more complex technical issues to the Solutions Engineering or Product teams when needed.
Keep customers informed with clear, confident updates throughout every request or issue.
Product Knowledge & Feedback
Learn Coinflow’s product deeply and continuously—becoming fluent in how payments and instant payouts work.
Provide structured product feedback from customers to the Product team to help shape future features and improvements.
Identify recurring pain points and work with the team to create documentation or process improvements to reduce them.
Internal Collaboration
Partner closely with Solutions Engineers, Product, and Operations to ensure smooth resolution of issues.
Maintain and improve our internal documentation, FAQs, and customer runbooks.
Contribute ideas to help scale our support experience as we grow.

Job Requirements:

1–2 years of experience in Customer Support, Customer Success, or Operations—preferably in fintech, SaaS, or payments.
Excellent written and verbal communication—you’re clear, empathetic, and confident.
Strong problem-solving mindset—you take ownership and find answers quickly.
Curiosity and eagerness to learn how complex systems like payments and settlements work.
Detail-oriented—you track every issue through to resolution and communicate with precision.
Comfortable with data and tools; you don’t mind exploring dashboards or looking up transactions.
Bonus: Experience or familiarity with APIs, React or Typescript.

Benefits:

Join a fast-scaling fintech at the forefront of real-time payments.
Work directly with customers who are changing how money moves online.
Learn from experienced leaders in fintech, product, and engineering.
Be on track for quick promotion to leadership opportunities as the business grows.
A culture built on transparency, ownership, and velocity.

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AI Job Analysis

Intelligent Job Recommendations Based on Deep Learning

Ready for Analysis

Analyze Job Core Requirements

The core requirements for this Customer Support position at Coinflow Labs focus on practical experience, strong communication abilities, and technical proficiency to effectively manage customer inquiries in the fast-paced fintech industry.

1-2 years of experience in customer support, customer success, or operations, preferably in fintech, SaaS, or payments sectors.
Excellent written and verbal communication skills, ensuring clear and empathetic interactions with customers.
Strong problem-solving mindset and curiosity to quickly address complex issues and learn intricate payment systems.
Detail-oriented nature and comfort with data tools for investigating transactions and maintaining precision.

Understand Employer Recruitment Intent

Based on Coinflow Labs' position as a fast-scaling fintech company specializing in real-time payments, the recruitment intent is to secure a Customer Support Associate who can serve as the primary point of contact for merchants and partners, ensuring efficient resolution of issues to uphold customer satisfaction and loyalty. This role is crucial for maintaining the company's reputation in a competitive market, with an emphasis on empathy, speed, and the ability to provide actionable feedback to drive product improvements. Coinflow Labs likely seeks candidates who embody their culture of transparency and velocity, aiming to scale support operations as the business expands, thereby reducing operational bottlenecks and enhancing user experiences in real-time payments.

MyJob Interviewer Says

From the interviewer's perspective, the key focus is on identifying candidates who demonstrate strong alignment with Coinflow Labs' core values of empathy, problem-solving, and technical aptitude. Assessments should prioritize candidates who can showcase their ability to resolve customer inquiries swiftly using internal tools, exhibit clear communication in high-pressure scenarios, and display curiosity in learning complex payment systems. Interviewers may evaluate problem-ownership, teamwork through collaboration with engineering teams, and adaptability to data-driven workflows, ensuring the candidate can contribute to both immediate support needs and long-term process improvements.

AI Matching Suggestions

For job seekers targeting this role at Coinflow Labs, focus on tailoring your resume and interview preparation to highlight fintech-specific experiences and skills relevant to real-time payments support.

Emphasize any direct experience in customer support or operations within fintech, SaaS, or payments industries in your resume summary and cover letter.
Include quantifiable achievements that demonstrate strong communication and problem-solving, such as resolving high-volume customer issues or improving response times.
Research Coinflow Labs' products, like their real-time payment systems, and prepare to discuss how your technical curiosity aligns with learning and improving such tools during interviews.
Practice scenario-based questions involving data tools, escalation processes, or handling difficult customer interactions to showcase your proficiency and readiness for the company's fast-paced environment.

Customer Support at Coinflow Labs

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Customer Support at Coinflow Labs

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