Customer Support at CPT Markets
풀타임1개월 전
Employment Information
Job Description
This position focuses on providing comprehensive operational support to cooperative customer accounts, ensuring smooth business processes and data-driven decision making. The role requires strong analytical skills and the ability to optimize operational efficiency.
Key Responsibilities
- Manage cooperative customer accounts, track daily order status, and handle feedback on abnormal issues
- Analyze customer business data (transaction volume, revenue, process efficiency) regularly and produce operational reports with optimization suggestions
- Coordinate with key customers to provide settlement support, consultation, and problem-solving solutions
- Monitor system resource utilization efficiency and assist in optimizing allocation strategies to reduce cooperation costs
- Establish abnormal business warning mechanisms (e.g., inefficient processes, negative revenue customers) and drive implementation of improvement measures
- Utilize Excel/BI tools to organize business data and develop customer segmentation strategies (core customers, potential customers)
- Support market activity effect analysis and track revenue contribution and retention of new cooperative customers
Job Requirements
- Bachelor's degree in Business Administration, Economics or related field
- 2+ years experience in customer operations or business analysis
- Proficient in Excel and BI tools for data analysis and reporting
- Strong analytical skills with ability to interpret complex data sets
- Excellent communication and coordination skills
- Problem-solving mindset with attention to detail
- Ability to work under pressure and meet deadlines
- Knowledge of customer segmentation strategies and business process optimization
Preferred Qualifications
- Experience in e-commerce or platform operations
- Knowledge of SQL for data querying
- Familiarity with CRM systems
- Project management experience
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