Role Overview: We are seeking an experienced operations manager/director to oversee and optimize our operational processes. The ideal candidate should have a deep understanding of CFD trading operations, possess excellent leadership skills, and have an outstanding track record in managing operational efficiency and customer satisfaction. Main responsibilities: Manage the daily operation of the trading platform, ensure smooth and efficient execution of transactions, supervise transaction settlement and reconciliation work, and ensure compliance with regulatory requirements to optimize operational workflows, improve efficiency and reduce risks. Collaborate with internal teams, improve customer onboarding processes, maintain high standards of service delivery monitoring key performance indicators (KPIs), and implement strategies to achieve operational goals. Lead and guide the operational team, create a culture of continuous improvement and accountability, develop and implement operational policies and procedures, ensure compliance with regulatory requirements and operational excellence, and maintain contact with external stakeholders (including regulatory agencies, auditors, and service providers).