Customer Support at CPT Markets

Job Description

Key Responsibilities

• Manage cooperative customer accounts, track daily order status, and handle feedback on abnormal issues
• Analyze customer business data (transaction volume, revenue, process efficiency) regularly and produce operational reports with optimization suggestions
• Coordinate with key customers to provide settlement support, consultation, and problem-solving solutions
• Monitor system resource utilization efficiency and assist in optimizing allocation strategies to reduce cooperation costs
• Establish abnormal business warning mechanisms (e.g., inefficient processes, negative revenue customers) and drive implementation of improvement measures
• Utilize Excel/BI tools to organize business data and develop customer segmentation strategies (core customers, potential customers)
• Support market activity effect analysis and track revenue contribution and retention of new cooperative customers

Job Requirements

• Bachelor's degree in Business Administration, Economics or related field
• 2+ years experience in customer operations or business analysis
• Proficient in Excel and BI tools for data analysis and reporting
• Strong analytical skills with ability to interpret complex data sets
• Excellent communication and coordination skills
• Problem-solving mindset with attention to detail
• Ability to work under pressure and meet deadlines
• Knowledge of customer segmentation strategies and business process optimization

Preferred Qualifications

• Experience in e-commerce or platform operations
• Knowledge of SQL for data querying
• Familiarity with CRM systems
• Project management experience