Job Description
Position Title: Key Account Service/Online Community Operations ManagementIndustry: Web3 / Blockchain
Job Summary:We are a company specializing in the Web3 field, currently recruiting key account customer service operations personnel to assist with daily user management and customer support for the platform. Candidates with customer service experience are welcome to join and grow with the company!
Key Responsibilities
- Real-time coordination of community operations, data queries, system issues, and promotional matters.
- Follow up on meeting subsidy applications and feedback.
- Assist in inviting guest speakers for online courses and drive community group interactions.
- Monitor community dynamics, sentiment fluctuations, and execution progress; promptly synchronize platform information to all groups and core leaders.
- Collect and organize feedback, images, videos, data, and materials.
- Boost community engagement by encouraging and inviting core community members to participate in night chats, Q&A sessions, and themed discussions.
- Assist the team in setting performance goals and refining achievement plans.
Job Requirements
- Age 21 or above.
- Prior experience in customer service, account management, or online community management is preferred.
- Proficient in using computers, common office software, and communication tools (e.g., Telegram, WhatsApp, Google Sheets).
- Detail-oriented, responsible, and possessing strong communication skills.
- Patient, adaptable to the fast-paced Web3 industry, and quick learner.
- Priority given to candidates who can onboard quickly or are open to occasional business trips.
Benefits
Salary to be determined after the interview.
