1. Responsible for handling user inquiries, complaints, and feedback, providing professional and timely customer support (including social media, work orders, emails, and other channels). 2. Answer users' basic questions about product usage, account security, on chain operations, and assist in handling common technical issues. 3. Record and provide feedback on user needs and issues, and drive internal optimization of product experience. 4. Maintain community atmosphere, guide users to follow rules, and handle unexpected public opinion. 5. Assist in organizing customer service SOP, outputting common problem documents, and improving team efficiency.