1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;2. Timely feedback on the problems existing in the process, collect and sort out problems;3. Proficiency in Dutch and English. Chinese ability is preferred;4. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;5. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;6. Able to adapt to shift work. / Able to adapt to long night shift work.