Job Description
We are seeking a dynamic Community Manager to develop and implement strategies that foster an engaged and active community. This role involves planning events, managing communications, analyzing data, and collaborating across departments to ensure our community aligns with Chakra's brand values and goals.
Key Responsibilities
- Community Activity Planning:
- Develop and implement community operation strategies
- Create and manage engagement activities and competitions
- Organize and host online/offline events, webinars, and meetups
- Facilitate Q&A (AMA) sessions with key team members
- Information Communication:
- Convey community feedback and monitor sentiment
- Develop and maintain community knowledge base and FAQs
- Respond to inquiries and technical issues professionally
- Coordinate content translation for global audiences
- Community Data Management:
- Track and analyze growth and engagement metrics
- Develop strategies for member acquisition and retention
- Monitor competitor activities and adjust strategies
- Management:
- Oversee social media channels (Twitter, Telegram, Discord)
- Implement reward programs and manage Ambassador Program
- Manage community budgets and resources efficiently
- Handle crisis management and resolve issues effectively
- Department Coordination:
- Collaborate with marketing and product teams
- Coordinate product testing and collect user feedback
- Report community trends and metrics to management
- Community Representation:
- Maintain active presence in community channels
- Manage community partnerships and collaborations
- Represent Chakra at industry forums and discussions
Job Requirements
- Proven experience in community management or related field
- Excellent communication and interpersonal skills
- Strong organizational and event planning abilities
- Analytical skills for tracking community metrics
- Ability to manage multiple projects and deadlines
- Experience with social media platforms and community tools
- Understanding of crisis management principles
- Ability to work cross-functionally with various teams
- Passion for building and nurturing online communities
