Customer Service
Job Description: Position Title: Senior Customer Service Representative Key Responsibilities: 1. Handle and resolve complex escalated user cases related to transactions, compliance, and general inquiries with a focus on user experience. Provide timely, accurate, and empathetic support when addressing challenging issues, transforming negative experiences into positive outcomes. 2. Develop an in-depth understanding of the platform and its products, enabling not only efficient problem-solving but also guidance and education for users,



