Solution & Support Associate at Horizon

The Solution & Support Associate role at Horizon requires a combination of technical, analytical, and collaborative skills to effectively manage partner development and internal support functions.

• Coordinate with cross-functional teams including Product & Engineering, BD & Partnerships, and Marketing.
• Act as the main point of contact for technical requests related to partner development.
• Provide data analytical support to the Product team.
• Conduct primary and secondary source studies and analyze information.
• Assist partners with technical support concerns and challenges.

Horizon, as an employer, likely represents a forward-thinking company in a tech or innovation-driven industry, such as software or consulting, emphasizing growth through partnerships and efficient operations. The recruitment intent for this Solution & Support Associate position is to find a reliable, technically proficient individual who can streamline partner development processes, ensure seamless proposal preparations, and enhance team collaboration. This suggests a need for someone who not only handles technical support but also fosters innovation and problem-solving to address evolving market demands, potentially indicating a preference for candidates with experience in high-stakes environments where accuracy and communication are critical for business expansion.

Interviewers at Horizon would assess candidates based on their ability to demonstrate strong technical support skills, collaborative expertise, and analytical capabilities. They are likely looking for individuals with proven experience in handling complex partner-related issues, coordinating across teams, and providing data-driven insights. Key areas to evaluate include problem-solving abilities through real-world scenarios, communication effectiveness in team settings, and adaptability to fast-paced environments. Candidates should be able to showcase how they recommend and implement solutions, as well as their capacity to learn quickly in a dynamic industry.