Customer Support at HTX

Job Description

Key Responsibilities

• Serve as primary liaison for institutional/VIP clients to ensure seamless trading experiences
• Provide expert guidance on trading activities, platform functionalities, and technical troubleshooting
• Anticipate client needs and proactively offer solutions before issues arise
• Collaborate cross-functionally to resolve client issues efficiently and drive process improvements
• Conduct regular client check-ins to assess satisfaction and nurture long-term relationships
• Analyze market data to deliver actionable insights and strategic recommendations
• Maintain comprehensive records of client interactions and service metrics
• Stay current with cryptocurrency regulations and industry best practices

Job Requirements

• Proven success as an institutional account manager in crypto/blockchain/financial services
• Exceptional track record in high-pressure, fast-paced environments
• Superior communication skills with ability to simplify complex concepts
• Strong relationship management, problem-solving and analytical capabilities
• Deep understanding of crypto markets, blockchain mechanics, trading strategies and risk management
• Flexibility to work non-standard hours including weekends and evenings
• Proactive, solutions-oriented mindset with focus on results
• Technical aptitude to understand trading platforms and APIs

Language Requirements

Compensation & Benefits

• Competitive base salary with performance bonuses
• Comprehensive health insurance coverage
• Professional development allowances
• Flexible work arrangements
• Employee stock options program
• Generous paid time off policy