Job Description
We are seeking a proactive and detail-oriented individual to assist with the management and growth of our community platforms on Discord and Telegram. This role involves engaging with users, moderating discussions, and ensuring a positive experience for all members.
Key Responsibilities
- Monitor and moderate discussions on Discord and Telegram to maintain a positive and respectful community environment
- Engage with community members, answer questions, and provide support as needed
- Assist in organizing and promoting community events, such as AMAs, contests, and giveaways
- Collaborate with the marketing team to create and share relevant content across platforms
- Track and report on community growth, engagement metrics, and feedback
- Identify and escalate any issues or concerns to the appropriate team members
Job Requirements
- Prior experience managing or moderating online communities, preferably on Discord and/or Telegram
- Excellent written communication skills and ability to engage with diverse audiences
- Basic understanding of Discord and Telegram features, bots, and moderation tools
- Ability to work independently and manage multiple tasks efficiently
- Familiarity with community engagement strategies and best practices
- Passion for building and nurturing online communities
- Availability to respond to community needs during peak engagement times
Preferred Qualifications
- Experience with content creation or social media management
- Knowledge of analytics tools to track community growth and engagement
- Background in customer service or community support roles
- Understanding of cryptocurrency or blockchain communities (if applicable to the organization)
