Customer Support
Job Description: Job Title: Customer Service Business Process SpecialistKey Responsibilities:- Gain an in-depth understanding of product logic and operational mechanisms across all business lines of the platform, while continuously tracking and updating the business knowledge system.- Independently oversee the implementation of new business initiatives within the customer service department, ensuring smooth support processes and timely responses post-launch.- Develop, maintain, and iterate Standard Operating Procedures (SOPs) and knowledge base documentation to ensure accuracy and user-friendliness.


