Dịch vụ Khách hàng at MEXC

• Proficiency in Persian language (both written and verbal).
• Prior experience in customer service or online support roles.
• Strong problem-solving and analytical skills to address user inquiries.
• Excellent communication abilities in a fast-paced environment.
• Ability to adapt to flexible shift schedules, including night shifts.

The employer, MEXC, a prominent cryptocurrency exchange, is likely recruiting this Customer Service position to enhance user support for Persian-speaking customers, potentially due to expansion in regional markets or increased user volume in the crypto sector. The emphasis on business acumen, process improvement, and handling complex issues suggests MEXC seeks candidates who can build trust, resolve technical or financial queries related to trading and security, and contribute to operational efficiency in a high-stakes environment, reflecting a need for reliable, proactive support staff to maintain customer satisfaction and growth.

Interviewers at MEXC will focus on assessing candidates' alignment with the role's demands by evaluating language proficiency, customer service experience, and adaptability. Key assessment points include verifying fluency in Persian through practical tests or past performance, examining problem-solving skills by discussing how candidates handle user complaints or system issues, and gauging the ability to work long or irregular shifts in a fast-paced fintech setting, ensuring candidates demonstrate both technical knowledge and soft skills relevant to cryptocurrency customer interactions.