내 소개
경력
Assistant Customer Service Operation Lead
Unknown - - 지금
职位: Assistant Customer Service Operation Lead | 时间段: Jan 2025 – Apr 2026 | 工作内容: Orchestrated daily operational workflows and served as the primary technical escalation point, collaborating with engineering teams to resolve system bugs and enhance platform stability. Spearheaded the restructuring of performance tracking and resource allocation systems, ensuring team efficiency and 100% adherence to strict enterprise-level SLAs. Led internal Knowledge Base (KB) development and product feedback loops, translating user pain points into actionable insights for continuous product improvement.
Customer Service Officer
Unknown - - 지금
职位: Customer Service Officer | 时间段: May 2023 – Dec 2024 | 工作内容: Managed multi-channel support for cryptocurrency platforms, overseeing user lifecycles and maintaining high satisfaction rates across chat and email. Executed rigorous KYC/KYB/KYT reviews to identify high-risk transactions and managed the end-to-end lifecycle of crypto debit cards, resolving complex payment disputes. Provided dedicated operational support for B2B client integrations and moderated high-traffic community channels (Telegram/Discord) during critical market events.
Customer Service Officer
Global Crypto Exchange - - 지금
职位: Customer Service Officer | 时间段: May 2021 – Jan 2023 | 工作内容: Resolved high-volume technical inquiries and financial discrepancies for a global crypto exchange. Maintaining industry-leading response times and ensuring account integrity through rigorous security audits.
Customer Service Officer
Unknown - - 지금
职位: Customer Service Officer | 时间段: May 2020 – May 2021 | 工作内容: Managed cross-functional communication to resolve complex order disputes and conducted detailed financial audits of transaction records within a structured BPO environment.
