Job Description
We are seeking dedicated and professional Vietnam Moderators to join our team. This role involves monitoring and managing merchant interactions to ensure a positive and compliant marketplace environment. The ideal candidate will have strong communication skills and cultural understanding of the Vietnamese market.
Key Responsibilities
- Monitor merchant activities and ensure compliance with platform policies
- Address merchant inquiries and resolve issues in a timely manner
- Maintain accurate records of merchant interactions and reports
- Identify and escalate potential risks or policy violations
- Provide feedback to improve merchant experience and platform processes
- Collaborate with cross-functional teams to enhance moderation strategies
Job Requirements
- Native or fluent Vietnamese language skills (both written and spoken)
- Excellent communication and interpersonal skills
- Prior experience in moderation, customer service or related field preferred
- Strong problem-solving abilities and attention to detail
- Ability to work independently and manage multiple tasks efficiently
- Cultural understanding of Vietnam's business environment
- Basic computer proficiency and ability to learn new systems quickly
Additional Information
This position offers flexible working hours and the opportunity to work remotely. Successful candidates will receive comprehensive training on our platform and moderation policies. We value diversity and encourage applicants from all backgrounds to apply.
