Community Engagement:Actively moderate and manage conversations in Discord and Telegram to foster a welcoming and professional community.Respond promptly to user questions, concerns, and feedback, ensuring accurate information is provided.Create engaging posts, polls, and activities to boost community participation.Customer Support Alignment:Learn from and be managed by the GRVT Customer Service team to understand common issues, product features, and solutions.Align with the team to stay informed of updates and policies, ensuring consistent community communication.Content Moderation:Enforce community guidelines, removing spam, inappropriate content, and disruptive users as needed.Monitor channels for feedback, reporting recurring issues to the relevant teams.Escalation Management:Understand GRVT’s escalation Standard Operating Procedure (SOP).Identify and escalate unresolved or critical issues to the appropriate channels via Slack.Knowledge Sharing:Stay updated on GRVT’s product updates, campaigns, and events to inform and educate the community.Share FAQs, guides, and educational resources within the community.