Customer Service at MEXC

Job Description

Key Responsibilities

• Receive and respond to user inquiries through online customer service tools, providing accurate and helpful answers to their concerns.
• Identify and report process-related issues, collecting and organizing feedback to improve service quality.
• Participate in brainstorming sessions to identify obstacles in user experience, uncover user needs, and contribute to problem-solving and process optimization.
• Adapt to shift work schedules, including long night shifts, to ensure continuous support for users.

Job Requirements

• Strong business sensitivity with the ability to grasp essential business concepts quickly after training.
• Financial knowledge and experience are preferred, as they will help in addressing user concerns more effectively.
• Excellent problem-solving skills and the ability to work collaboratively to improve user experience.
• Flexibility to adapt to varying shift schedules, including night shifts, to meet business needs.