Job Description
Hello! MEXC is looking for an English Community Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!
Why Join Us?
- MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap).
- Competitive salary + bonuses
- Career advancement opportunities
- Various benefits and support from the company
- Fully remote work – you can work from anywhere!
- Friendly and collaborative team environment
Key Responsibilities
- Foster a positive and engaged community by actively interacting with members, answering questions, and addressing concerns.
- Encourage meaningful discussions and provide valuable insights to create a vibrant community.
- Utilize data and analytics to track progress and make informed decisions for growth.
- Monitor and moderate discussions to ensure they adhere to community guidelines and standards.
- Gather and analyze feedback from the community to provide insights for product improvements or marketing strategies.
Job Requirements
- Excellent written and verbal communication skills in English
- Experience in community management or customer service roles
- Strong interpersonal skills and ability to engage with diverse community members
- Basic understanding of cryptocurrency and blockchain technology
- Ability to analyze community metrics and feedback
- Self-motivated with ability to work independently in a remote setting
Work Environment
This is a fully remote position that offers flexibility to work from anywhere while collaborating with our global team. We provide the tools and support needed to succeed in a dynamic, fast-paced cryptocurrency environment.
