Job Description
We are seeking a dedicated Customer Support Specialist to provide professional consultation and problem-solving services to users through various online communication channels. This role plays a crucial part in maintaining customer satisfaction and improving our service quality.
Key Responsibilities
- Provide professional consultation and problem solving to users through online chat tools (such as work order systems, emails, etc.)
- Collect user feedback, organize and promptly provide feedback to relevant departments
- Handle user complaints and unexpected issues to improve user satisfaction
- Cooperate with product, marketing and other departments to conduct activity Q&A and user operation support
- Maintain accurate records of customer interactions and transactions
- Identify and escalate priority issues to appropriate teams
- Stay updated with product knowledge and company policies
Job Requirements
- Bachelor's degree in Business, Communications or related field
- 1+ years of experience in customer service or support role
- Excellent written and verbal communication skills
- Strong problem-solving abilities and patience
- Ability to multitask and manage time effectively
- Proficiency in using customer support software and tools
- Team player with strong interpersonal skills
- Ability to work under pressure and meet deadlines
Preferred Qualifications
- Experience in tech industry or SaaS environment
- Knowledge of CRM systems and practices
- Multilingual capabilities
- Experience with data analysis and reporting
