Customer Service at AEGET

Job Description

Key Responsibilities

• Provide professional consultation and problem solving to users through online chat tools (such as work order systems, emails, etc.)
• Collect user feedback, organize and promptly provide feedback to relevant departments
• Handle user complaints and unexpected issues to improve user satisfaction
• Cooperate with product, marketing and other departments to conduct activity Q&A and user operation support
• Maintain accurate records of customer interactions and transactions
• Identify and escalate priority issues to appropriate teams
• Stay updated with product knowledge and company policies

Job Requirements

• Bachelor's degree in Business, Communications or related field
• 1+ years of experience in customer service or support role
• Excellent written and verbal communication skills
• Strong problem-solving abilities and patience
• Ability to multitask and manage time effectively
• Proficiency in using customer support software and tools
• Team player with strong interpersonal skills
• Ability to work under pressure and meet deadlines

Preferred Qualifications

• Experience in tech industry or SaaS environment
• Knowledge of CRM systems and practices
• Multilingual capabilities
• Experience with data analysis and reporting