Content Marketer at Bitunix exchange

Full Time1 week ago
Employment Information
Job Description

We are seeking a Content Operations Specialist to enhance our platform's content quality and user experience. This role involves creating informative materials, optimizing self-service resources, and developing educational content to empower users and reduce support costs.

Key Responsibilities
  • Develop comprehensive user operation guides covering deposit/withdrawal processes, transaction rules, account security, and other platform features
  • Create FAQ content to address common user inquiries and improve self-service capabilities
  • Design and implement educational courses for our learning platform, including WEB3 industry knowledge (blockchain, cryptocurrency, DeFi)
  • Produce in-depth analyses of exchange product functionalities and investment strategies
  • Develop technical analysis content and manage specialized columns like "Trading Technology Analysis"
  • Collaborate with marketing, brand, community, and product teams to create compelling promotional content
  • Ensure all copywriting maintains consistent brand voice and messaging across all materials
  • Optimize content strategy to improve service efficiency and reduce user support costs
Job Requirements
  • Proven experience in content creation, technical writing, or educational content development
  • Strong understanding of WEB3 technologies including blockchain, cryptocurrency, and DeFi
  • Excellent writing skills with ability to explain complex concepts in simple terms
  • Experience in financial or trading-related content creation preferred
  • Ability to collaborate effectively with cross-functional teams
  • Strong organizational skills to manage multiple content projects simultaneously
  • Familiarity with content management systems and digital publishing tools
  • Attention to detail and commitment to maintaining brand consistency
Preferred Qualifications
  • Background in finance, economics, or computer science
  • Experience in user education or customer support content creation
  • Knowledge of SEO principles and content optimization techniques
  • Graphic design skills or experience working with design teams
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