Job Description
We are seeking a Content Operations Specialist to enhance our platform's content quality and user experience. This role involves creating informative materials, optimizing self-service resources, and developing educational content to empower users and reduce support costs.
Key Responsibilities
- Develop comprehensive user operation guides covering deposit/withdrawal processes, transaction rules, account security, and other platform features
- Create FAQ content to address common user inquiries and improve self-service capabilities
- Design and implement educational courses for our learning platform, including WEB3 industry knowledge (blockchain, cryptocurrency, DeFi)
- Produce in-depth analyses of exchange product functionalities and investment strategies
- Develop technical analysis content and manage specialized columns like "Trading Technology Analysis"
- Collaborate with marketing, brand, community, and product teams to create compelling promotional content
- Ensure all copywriting maintains consistent brand voice and messaging across all materials
- Optimize content strategy to improve service efficiency and reduce user support costs
Job Requirements
- Proven experience in content creation, technical writing, or educational content development
- Strong understanding of WEB3 technologies including blockchain, cryptocurrency, and DeFi
- Excellent writing skills with ability to explain complex concepts in simple terms
- Experience in financial or trading-related content creation preferred
- Ability to collaborate effectively with cross-functional teams
- Strong organizational skills to manage multiple content projects simultaneously
- Familiarity with content management systems and digital publishing tools
- Attention to detail and commitment to maintaining brand consistency
Preferred Qualifications
- Background in finance, economics, or computer science
- Experience in user education or customer support content creation
- Knowledge of SEO principles and content optimization techniques
- Graphic design skills or experience working with design teams
