Customer Service Representative
Job Description: Responsibilities: 1. Customer Service Process Optimization Streamline and optimize the entire customer service process for the exchange (ticket handling, online support, community Q&A, complaint feedback, etc.) to improve efficiency and user satisfaction; Design standardized and automated processes, and promote the application of intelligent customer service (AI/knowledge base/self-service); Coordinate with product and technical departments to ensure seamless integration between the customer service system and the trading platform. 2. Customer Service Quality Inspection






