自己紹介
経験
Customer Support
Unknown - - 今
职位: Customer Support | 时间段: Unknown | 工作内容: Provided English-speaking clients with support for software-related issues via chat, ticketing systems, and calls (mostly in text format). Worked with Salesforce, Confluence, Jira, LiveChat, and Slack. Provided remote support sessions using TeamViewer and LogMeIn. Served as a supervisor for a certain period of time, supporting team operations and quality control. Handled customer complaints and refund requests. Provided information about product features, advantages, and limitations of various applications. Contributed to the development of training materials.
AdTech Specialist
Unknown - - 今
职位: AdTech Specialist | 时间段: Unknown | 工作内容: Established core ad exchange team processes, including strategic planning, technology setup, and key performance metrics management, resulting in improved work quality and increased business efficiency. Organized and led a project that increased business turnover by 6 times, leveraging expertise in process optimization and product quality improvement. Optimized server rack loads for Europe and the US, resulting in significantly reduced service costs and improved system performance. Reduced timeouts for over 10 different partners, resulting in a 50% increase in revenue for those partners. Successfully unskilled 3 Junior QC specialists to assume direct oversight of high-volume baseline workflows. Authored structured reference documentation utilized for parsing data sets designated for neural network training models.
