Job Description:
Product Manager (AI)
Strategic Collaboration: Partner with Product Leads across the Crypto.com App to identify opportunities for AI integration, ensuring a unified and intelligent user experience across all feature verticals.
Product Vision & Roadmap: Define and drive the strategy for customer-facing AI and data products, balancing long-term innovation with immediate operational wins.
AI Integration & Excellence: Work alongside AI/ML researchers to integrate generative AI models (LLMs) into core features, ensuring high standards for response quality, relevance, and latency.
Cross-Functional Leadership: Lead multidisciplinary teams—including Engineering, Data Infrastructure, and Design—to translate complex AI capabilities into intuitive, mobile-first requirements.
Operational Intelligence: Scale AI-powered support tools and automated verification flows (KYC) to enhance efficiency while maintaining a frictionless user experience.
Data-Driven Iteration: Define success metrics and monitor product performance to drive continuous, rapid experimentation and feature optimization.
Trust & Security: Ensure all AI-driven products adhere to global standards for data privacy, reliability, and ethical AI practices.
Job Requirements:
Experience: 3+ years of experience in Product Management, specifically within AI, fintech, or high-growth data platform environments.
AI/ML Literacy: Strong understanding of generative AI fundamentals, including prompt engineering, model limitations, and the nuances of deploying LLMs in a production environment.
Collaborative Mindset: Proven ability to influence and collaborate with diverse product teams to bring complex, multi-layered features to life.
Technical Familiarity: Experience with AI Agent tooling (e.g., Alfred AI) and optimizing user verification or support workflows through automation.
Strategic Execution: Ability to manage high-level strategy while maintaining a hands-on approach to product delivery and detail-oriented execution.
User-First Mindset: A passion for translating sophisticated technical solutions into impactful, easy-to-use experiences for a global audience.
Domain Knowledge: Previous experience delivering customer-facing AI products is highly preferred. Familiarity with crypto ecosystems is a plus.
Education: Bachelor’s degree in a technical or business field; advanced degrees (Masters/MBA) are a plus.
Benefits:
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
