岗位职责：负责通过在线客户服务工具接收用户的咨询，并回答用户的疑虑；及时反馈存在的问题，收集和整理问题；精通韩语和英语，具备普通话能力者优先考虑；具有较强的业务敏感性，培训后能够掌握基本业务概念。有金融知识和经验者优先考虑；思考用户体验中的障碍，挖掘用户需求，并促进问题解决和流程优化；能够适应轮班工作/能够适应长时间夜班工作。Role DescriptionThis is a full-time remote role for a Customer Support Specialist.The Customer Support Specialist will be responsible for interacting with customers and resolving any issues or concerns they may have. The role may also involve providing technical support to customer sand assisting with customer satisfaction initiatives.Job Responsibilities:Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;Timely feedback on the problems existing in the process, collect and sort out problems;Proficiency in Korean and English. Mandarin ability is preferred;Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;Able to adapt to shift work. / Able to adapt to long night shift work.