Customer Service Team Lead
Job Description: Position Overview We are seeking a proactive and experienced Senior Customer Support Specialist to join our Escalation Team. In this critical role, you will be responsible for handling complex, sensitive, and escalated customer inquiries and issues. You will serve as the primary point of contact for resolving challenging cases, addressing customer complaints, and collaborating closely with internal and external stakeholders to drive swift resolutions. Your expertise will be instrumental in enhancing customer trust and—