Operation Manager at HTX
Full Time2 weeks ago
Employment Information
Job Description
We are looking for an experienced, meticulous, and efficient operations manager to join our cryptocurrency trading platform team. This role will be fully responsible for the daily operation and management of the platform, including transaction smoothness, customer support collaboration, process optimization, and cross departmental communication.
Key Responsibilities
- Act as the core bridge connecting products, technology, market, compliance, and customer service departments
- Ensure smooth daily operations of the cryptocurrency trading platform
- Manage and optimize transaction processes for efficiency
- Collaborate with customer support teams to enhance service quality
- Drive stable business operations and continuous improvement
- Optimize user experience across all platform touchpoints
- Implement and monitor operational processes and procedures
Job Requirements
- Proven experience in operations management, preferably in fintech or cryptocurrency
- Strong understanding of cryptocurrency trading platforms and their operations
- Excellent organizational and multitasking abilities
- Outstanding communication and interpersonal skills
- Ability to work cross-functionally with multiple departments
- Problem-solving mindset with attention to detail
- Experience in process optimization and workflow management
- Knowledge of compliance requirements in cryptocurrency operations
Additional Information
The successful candidate will play a pivotal role in maintaining operational excellence while driving innovation in our cryptocurrency trading platform. This position offers the opportunity to work in a dynamic, fast-paced environment at the forefront of financial technology.
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