1. 负责通过在线客服工具接收用户的咨询，并回答用户的关注点；2. 及时反馈流程中存在的问题，收集和整理问题；3. 具备较强的商业敏感性，在接受培训后能够掌握基本的商业概念。对财务知识和经验有所了解者优先考虑；4. 头脑风暴用户体验中的障碍，挖掘用户需求，并促进问题解决和流程优化；5. 能够适应轮班工作/长时间夜班工作。1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;2. Timely feedback on the problems existing in the process, collect and sort out problems;3. Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;5. Able to adapt to shift work. / Able to adapt to long night shift work. Able to work in shifts./Able to work full-night shifts (3 shifts per day: 9:00-18:00, 15:00- 00:00, 00:00-9:00)